Consumer Resolutions


If you have an unresolved customer issue or area of concern that you would like to address with us, please do the following:

Complete the form below including your name, the best method to reach you, and a brief description of your issue. We will respond by confirming receipt within 24 hours and promptly investigate the matter.


You can expect a response from us between 8am PST - 5pm PST Monday through Friday.

By clicking Submit, I am providing my electronic signature expressly authorizing Evergreen Home Loans to contact me by email, text, or phone (including an automatic dialing system or artificial/prerecorded voice) at the home, mobile phone number or email address above. I understand I am not required to sign or agree to this as a condition to purchase.