My loan

 

Dear Valued Customer,

Like you, we're monitoring the latest news about the coronavirus. We want to keep you updated and informed on your mortgage. We're doing all we can to make sure our Loan Servicing Center and our call centers are staffed. You can count on us at times like this especially if you need our help.

We also want you to have confidence that you can monitor your mortgage from virtually anywhere, and anytime, by accessing the applicable link at the bottom of the page.

You’ll be able to:

• Make your monthly mortgage payment at no cost
• Sign up for auto-pay
• View monthly mortgage statements
• View escrow accounts
• Update your personal details
• Sign up for paperless/e-billing

You can also access your account information 24/7 using our automated Customer Care line – 1-877-242-5421

You’ll be able to:

• Access account details such as unpaid balance, next payment due, and information on taxes and insurance
• Make payments

Preventative Measures

• Stay informed. For more information on COVID-19, visit the Centers for Disease Control and Prevention (CDC) website.
• When coughing and sneezing, cover mouth and nose with flexed elbow or tissue or cloth; throw tissue away immediately and wash hands.
• Take 20 seconds to properly wash your hands.
• If you’re sick, consider paying your mortgage online or if you pay by mail, use a damp sponge to seal the envelope instead of your tongue.
• As always, our Loan Servicing Center is available to help by phone or email if you have any questions or concerns regarding your mortgage.