Customer Stories

At Evergreen, we believe in creating “WOW” moments for our customers every chance we can. You can read our customer stories below and find out more. If you’d like to post a review, we invite you to visit YELP or contact us directly.

A little piece of country and a big dream

Lisa M.
Coeur d’Alene, Idaho

Lisa M. never dreamed she’d be sitting in her own home, a place she calls “a little piece of country” where she restfully observes five deer walking by and a turkey or two. She knew her credit wasn’t the greatest and both she and her husband had suffered some financial setbacks.

“I kept chipping away to improve my credit and one of my girlfriends bought a home through Evergreen so I thought I would call,” explains Lisa. “When Kimberly Terry and Cathy Pizzini, loan officers at Evergreen, suggested I could qualify on my own, I didn’t even think there was a chance of that happening. I couldn’t imagine that scenario based on my income alone and my past credit history.”

Through joyful tears, Lisa recalls how Kimberly and Cathy held her hand throughout the entire process. “What stood out the most was that I was so borderline on everything. Her team kept working through each obstacle to find ways to make it work. They spent countless hours collecting the pieces of information necessary to move to the next step. It was over and above what any stranger would do for us,” she says.

During the process Lisa noted that so many challenges came up. She said that during these times, Kimberly patiently guided her through what was needed to meet the lending guidelines. “Kimberly was meticulous and broke everything down for me in easy-to-understand terms so I knew exactly what to do during each stage. The entire branch team had their whole hearts in it and it was just phenomenal,” she adds.

Lisa M. never dreamed she’d be sitting in her own home, a place she calls “a little piece of country” where she restfully observes five deer walking by and a turkey or two. She knew her credit wasn’t the greatest and both she and her husband had suffered some financial setbacks.

A real estate professional WOWED by the Evergreen Experience

I recently had the privilege of working with Kym Mason. My buyers found her, and I have to tell you, it was one of the best experiences I have had with a loan officer in my 5 years of selling real estate. Kym was very professional and extremely organized. I cannot tell you how much I appreciate her efforts.  My clients were first-time homebuyers and Kym made it so easy and stress free. In this industry, we don’t recognize each other enough. Kym is an amazing loan officer and I would gladly recommend her to any other client I have!
Thank you!

Julie Anderson
Hawkins Poe Real Estate

Another FAST Close from Evergreen Home Loans

Yuba City, California “I’d like to thank Evergreen and their magnificent staff for making my 1st time home buying experience a wonderful one. They made my dream of homeownership come true and did it in such a way that I enjoyed the whole experience.

My loan closed in 10 Days and was easy and stress free. I will highly recommend Evergreen to everyone. Again, thank you very much from my family to yours.”

David’s Story:

Tenino, Washington

School Teacher Veteran
WOWED by Evergreen

“Even though I bought several homes before, my family faced a serious health issue that negatively impacted our financial situation. Evergreen never gave up. I’m a school teacher, the sole breadwinner, and a veteran. I have a master’s degree in mathematics. I know a lot about ratios and credit calculations.  I explained my challenges to Loan Officer Windy Montero and she just ran with it. She worked with her processor, her underwriter, my real estate agent and she was my go-to person for everything. As a teacher, I’m difficult to reach. Even when I called and left messages, Windy responded immediately. Whether she was in the branch or working outside, I had every situation handled. I probably have more than 30 emails back and forth between Windy and myself. Her competency level was outstanding. Even if she didn’t know the answer, she worked until she found it. Bottom-line – the process was far from easy but Windy kept finding solutions and resolved every single exception that arose during my transaction. On top of all that, my loan closed so fast. We even closed early – in less than 30 days! I was amazed considering all the complexities attached to my personal situation. I would recommend Evergreen to anyone who thinks it’s not possible. When you apply with Evergreen, you know exactly where you stand. The people are extraordinarily friendly and compassionate. If your loan scenario has any possibility of working, they’ll do what it takes to make it happen. Evergreen gave me hope and a beautiful home.””

Mike’s Story:

Snohomish, Washington “Let me convey to you and everybody on your team (in the real sense of the word) how much Wendy and I appreciate what you managed to do for us! We asked a lot of you with zero notice, and you did in eight days what others failed to do in five weeks. We have had our faith restored in the ability and willingness of people and companies (like yours) to step up and get a serious task accomplished. You all are responsive, communicative and great to work with! I would recommend you up and down, and will at every opportunity. Please extend our appreciation to everyone who helped put this together.”

Chad’s Story:

Camas, Washington “Thank you, Thank you, Thank you. Words cannot fully express how grateful we are that we had the opportunity to work with you. This will be the third home that my wife and I have purchased and it has been an absolute pleasure working with you ladies! Your level of efficiency and professionalism was far beyond my expectations; it was so nice not having to worry about anything on your end through this process, as I knew you had our backs. Moving forward I will continue to recommend this team as the go to for home loan needs, and look forward to working with you again in the future. Thanks so much.”